Troubleshooting and Policy Documents

If you are having any issues with registering or using the app, then please view the UEA+Moves Troubleshooting document which outlines information on connecting each tracker. If your issue persists please contact us at ueamove@uea.ac.uk and we will try and resolve your issue as soon as possible.    

Troubleshooting and Policy Documents

If you are having any issues with registering or using the app, then please view the UEA+Moves Troubleshooting document which outlines information on connecting each tracker. If your issue persists please contact us at ueamove@uea.ac.uk and we will try and resolve your issue as soon as possible.    

Privacy Policy

For privacy polices information from both how we at the University of East Anglia and the UEA+MOVES app developer Open Play will use and hold your data, please refer to the policy links below:

UEA+MOVES PRIVACY NOTICE

OPEN PLAY PRIVACY NOTICE

Moves FAQs

We have collated some queries which we have had asked to our team, to ensure that our users get the most out of the app at possible. To ensure that the app is being used appropriately please find the conditions of use of the app in our terms of service for all UEA students and staff to adhere to.

For more frequently asked questions regarding how to connect trackers and what are the benefits of each tracker please visit here. For frequently asked questions relating to using the app at UEA please refer to this document.

DOES IT COST MONEY?

No, uea+moves is completely free! The platform has been created purely to develop a physical activity social network and help to motivate the UEA student and staff community to stay active during their busy schedules.

WHAT FITNESS TRACKERS CAN I CONNECT TO UEA+MOVES?

You can connect several free apps on your phone or a wearable fitness tracker. The app supports the following trackers:

Apple Health (iOS devices only) *
Withings / Health Mate
Fitbit
Google Fit*
Strava*
*You can connect a range of other apps to Apple Health, Strava and Google fit which are then synced through this integration. These included:

Garmin Connect
Strava
Nike Run Club
Run Keeper

WHAT REWARDS ARE AVAILABLE?

We have an array of rewards that you can redeem from UEA merchandise, food and drink from UEA and uea(su) outlets. Please visit our rewards page to find out what rewards are currently on the app.